At Flower Factory, we make every effort to deliver your order on time.Flower Factory will not accept responsibilities for late or non-deliveries under the following conditions:
1. The address given is incorrect.
2. No such person at the given address.
3. Contact number given for us was not valid to make reasonable attempts to contact the recipient in order to execute the order successfully.
4. Recipient is not present at the address given within those hours during which delivery was requested to take place.
We deliver from 8.30AM-5.30PM everyday, please inform us your requested delivery time during checkout.
Delivery Charges - General orders
Weekday (Mon-Sat) SGD$12.00
Weekend (Sun and Public Holiday) SGD$20.00 - Balloons
Weekday (Mon-Sat) SGD$30.00
Weekend (Sun and Public Holiday) SGD$35.00
Restricted Area Charges
Kindly note that an additional charge of S$5.00 will be levied for the following restricted areas:
• Airport Passenger Terminals & Cargo Complexes
• All military camps
• All PSA ports, including Singapore Cruise Centre
• Sentosa, Tuas, Gul Road, and Pioneer Road.
• Jurong Island
For subsequent attempt or redirection of orders; a surcharge of $13.00 is applicable. In the event that the order is cancelled after delivery has been attempted,full price will still be payable.