Our products are delivered personally by us and our professional delivery officers. The Flower Factory will not be liable for any damages arising directly or indirectly from the late delivery or non-delivery of orders under any of the following circumstances:-
1. The recipient was not present at the address given within the hours during which delivery was requested.
2. An incorrect address was provided.
3. No such person was at the given address.
4. No valid contact number was provided to reasonably attempt to contact the recipient to make the delivery.
In the event of such a case, the order will be returned back to our shop. We will not make an attempt to do the delivery again unless contacted by the recipient. For subsequent attempt or redirection of orders, a surcharge of SGD $13.00 is applicable.
In the event that the order is canceled after delivery has been attempted, the full price of the product will still be payable.
We deliver from 8.30AM to 5.30PM everyday. Please indicate your preferred delivery time frame during checkout. We reserve the rights to delivery the item at our convenience if no delivery timing was indicated. Please contact us immediately for any changes in delivery timing.
Restricted Area Charges
Kindly note that an additional surcharge of SGD$5.00 will be levied for the following restricted areas :
- Airport Passenger Terminals & Cargo Complexes
- All Military Camp All PSA Ports, Including Singapore Cruise Centre
- Sentosa, Tuas, Gul Road and Pioneer Road
- Jurong Island