Store Policy

Store Policy

Delivery
Our products are delivered personally by us and our professional delivery officers. The Flower Factory will not be liable for any damages arising directly or indirectly from the late delivery or non-delivery of orders under any of the following circumstances:-

1. The recipient was not present at the address given within the hours during which delivery was requested.
2. An incorrect address was provided.
3. No such person was at the given address.
4. No valid contact number was provided to reasonably attempt to contact the recipient to make the delivery.

In the event of such a case, the order will be returned back to our shop. We will not make an attempt to do the delivery again unless contacted by the recipient. For subsequent attempt or redirection of orders, a surcharge of SGD $13.00 is applicable.

In the event that the order is canceled after delivery has been attempted, the full price of the product will still be payable.

Substitution
Each flower is designed by our creative florist team and delivered by our professional delivery officers. While we guarantee the delivery of a fresh, beautiful bouquet every time, substitutions may be necessary on occasion due to the seasonal nature of flowers and flower condition.

When substitution is necessary, our professional florists will ensure that the quality product is still produced, with our florists paying special attention to overall shape, size, style and color combination.

We reserve the right to substitute as and when required at our discretion, without prior notice or obligations to you.

Cancellation Policy
We understand that your plans may change and orders may need to be canceled. We would want to be able to accommodate your requests as best as we can but in the event of such unfortunate scenarios, Please note the following:

1. Cancellations must be made more than 72 hours before the requested day of delivery for local orders.
2. For cancellation request received less than the stipulated time, the full purchase amount will apply.

Please email cancellation requests to us at custservice@theflowerfactory.com.sg with your order number.

Privacy Policy
All personal information (name, delivery address, email, contact number, etc.) collected from you is confidential. All information is stored safely and securely on our database and no information is kept by any third parties. We reserve the right to use your information solely for internal marketing reasons (eg. newsletter, season updates, etc) at our discretion without notice. 

To unsubscribe or have your data removed, please email us at custservice@theflowerfactory.com.sg

*Working days are defined as Mondays to Saturdays 8.30am to 5.30pm.

Last Updated 6 April 2019