Store Policy

Our Promise to You

At Flower Factory, we guarantee that the flowers will be delivered the same day within the stipulated time frame. Flower Factory will not be liable for any damages arising directly or indirectly from the late delivery or non-delivery of orders under any of the following circumstances:-

1. The recipient was not present at the address given within the hours during which delivery was requested.
2. Incorrect address was provided.
3. No such person was at the given address.
4. No valid contact number was provided  to reasonably attempt to contact to recipient to make delivery.


Each flower is designed by our creative florist team and delivered by our professional delivery officers.While we guarantee the delivery of a fresh, beautiful bouquet every time, substitutions may be necessary on occasion due to the seasonal nature of flowers and flower condition.When substitution is necessary, our professional florists will ensure that the arrangement looks will be maintained, with our florists paying special attention to overall shape, size, style and colour combination.


We understand your plans may change and orders may need to be cancelled. We would want to be able to accommodate your requests as best as we can.Please note the following:

1. Cancellations must be made more than 72 hours before the requested day of delivery for local orders.
2. For cancellation request received less than the stipulated time, the full purchase amount will apply.

Please email cancellation requests to us at with your order number.

*Working days are defined as Mondays to Saturdays 8.30am to 5.30pm.