Flowers and arrangements

Where do your flowers come from?

We source flowers from Malaysia, China, Taiwan and Vietnam. Our flowers also come from Japan, New Zealand and Australia. We also source from Holland, Columbia, Ecuador and other countries.

We specialise in tropical orchids and foliage grown and picked on our own plantations in Singapore and Malaysia. As one of Singapore’s few local orchid growers, we aim to source from local plantations.

How are your flowers designed?

Our floral designers craft every arrangement in our studio. Each brings their own creativity and individuality while following The Flower Factory’s design principles and values.

Can I request a custom arrangement?

Yes. We can create arrangements around your flower preferences and selection. Contact our sales representative for help.

Can I choose a vase instead of a wrapped bouquet?

Most designs come as wrapped bouquets. Vase add-ons cost SG$5–SG$15 depending on size. All vases are transparent by default.

What if my flowers arrive in poor condition?

Your flowers should arrive fresh, although slight dehydration can occur during transport. If they arrive damaged or in poor condition, contact (+65) 9023 2176 or sales@theflowerfactory.com.sg immediately with photos or videos. We will investigate and offer a prompt, reasonable solution.

Ordering

How do I order?

Order through our website, Grab or foodpanda. Standard delivery is free. Self-collection from our shop at 107 Joo Chiat Road gives you SG$15 off.

How far in advance should I order?

Order as early as possible to avoid a last-minute rush.

Will I receive an order confirmation?

You will receive an automated email once payment is confirmed. Please check your spam folder.

How do I correct an order?

Message (+65) 9023 2176 as soon as possible with your order number so our sales team can amend your order promptly.

Delivery

How much does delivery cost?

Standard delivery is free. Operating and delivery hours are 10am to 10pm daily, except Wednesday, our rest day. The cut-off for same-day orders is 6pm.

What if the recipient is unavailable?

If nobody answers, our driver will try to contact the recipient or sender. At the correct address, the flowers will be left at the door. If the address is incorrect, the flowers will return to our shop. We cannot be held responsible for loss or damage after flowers are left at the door.

Re-delivery or redirection requests incur an additional fee.