FAQ

Yes. Custom designs and arrangements can be made accordingly to your flower preference and selection. Reach our sales representative for more assistance.

While most of our designs comes as a wrapped bouquet by default, we have options to have a vase added-on as well. The add-on vase options ranges from $5-15 depending on the size of the design.

All vases are default transparent vases.

Your flowers should arrive fresh, but slight dehydration may occur occasionally due to transportation.

However, should your flowers arrive damage or in poor condition, please reach us at (+65) 9023 2176 or sales@theflowerfactory.com.sg immediately. We will require photos or videos of the flowers to understand the problem and do our best to find a quick and reasonable solution for you.

The easiest way to order would be through our online e-commerce webshop. Orders placed before 9am are eligible for same-day delivery and/or until delivery slots are filled.

We are available for self-collection at the Studio HQ and delivery islandwide.

We recommend that you place and order for your flowers as early as you possibly can to avoid any last minute rush.

Certain dates and timings may be blocked out on the calendar selection due to full schedule, peak period, public holidays and so on. As soon as our delivery slots are filled up, the relevant date and timing may be blocked out as well.

Express delivery orders have to be made 24 hours in advance. (i.e to order for an express delivery slots on Monday, order have to be made by Sunday 8am).

Kindly note that the studio is close on Sundays and Public Holidays.

Once you have confirmed your order and made payment through our secured system, you will receive an automated email confirmation that summarises your order with relevant details.

Please email us at sales@theflowerfactory.com.sg or message us at (+65) 9023 2176 as soon as possible. Please include your order number so that our sales representatives are able to process the changes as quickly as possible.

Yes we do. Our in-hour drivers deliveries our flowers personally. Sometimes we head out personally to do the deliveries as well. We hope to see you on our flower trips!

Standard free delivery is available for all orders Mon – Sat, 10am to 2pm / 2pm – 6pm.

Express delivery is at $15

Re-delivery, re-direction will incur additional charges of $15. Delivery during peak periods such as selected eves or public holidays, Valentine’s Day, Chinese New Year, Christmas, New Year’s Eve and New Year’s Day may also incur additional charges.

If no recipient or representative is present, our delivery driver will reach out to the recipient/sender for further instructions. If both parties cannot be contacted via telephone, the flowers will be left at the door and/or at the reception/front desk. Kindly note that from this point forward, we cannot be held responsible for any lost or damaged item.

Note :

In the event that a re-direction or re-delivery is required or requested by any of the party, the delivery will only be scheduled upon payment of the re-direction fee. Re-delivery must be made within 24 hours and timing may then be subjected to our convenience.