Operating & Delivery Hours
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Store Operating Hours: Monday to Sunday, 10am – 10pm
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Deliveries: Standard same day delivery at SG$5. Deliveries are made between 6pm-10pm daily. Specific time slot deliveries are available at an additional SG$20 surcharge. You can either order on our website or via Grab.
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Pick-up: In-store pick ups are available within 60 minutes on the same day for free.
For urgent or specific delivery requests, please contact us directly – we’ll do our best to assist.
Delivery Policy
Our deliveries are personally handled by our in-house delivery team.
The Flower Factory will not be liable for delays or failed deliveries arising from:
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Recipient not present at the given address during delivery hours
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Incorrect or incomplete address
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No such person at the address
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No valid contact number provided
If delivery cannot be completed, the order will be returned to our studio. Re-delivery or redirection can be arranged upon request, subject to a SG$15 surcharge.
If the recipient instructs us to leave the flowers at the reception or doorstep, The Flower Factory will not be responsible for the goods thereafter.
Orders cancelled after a delivery attempt remain fully chargeable.
The Flower Factory reserves the right to amend these delivery terms and conditions without prior notice.
Last Updated: 3 Dec 2025