Where do our flowers come from?
Our flowers come from the world beyond from nearer countries like Malaysia, China, Taiwan, Vietnam and Japan to countries far and wide like New Zealand, Australia, Holland, Columbia, Ecuador and more.
Our specialty lies in tropical orchids and foliages, with flowers being grown and picked from our very own plantations in Singapore and Malaysia. Our history as one of the few local orchid growers in Singapore drives our intent to source from local plantations.
How are our flowers designed?
All our flowers are crafted by our floral designers in our studio. We believe in honing the creativity, individuality and uniqueness of each designer while staying true to The Flower Factory’s core design principles and values.
Do you do custom arrangements?
Yes. Custom designs and arrangements can be made according to your flower preference and selection. Reach out to our sales representative for more assistance.
Can I have a bouquet design in a vase arrangement instead?
While most of our designs come as wrapped bouquets by default, we offer vase add-ons ranging from S$5 to S$15 depending on size. All vases are transparent by default.
I just received my flowers and they do not look good. What can I do?
Your flowers should arrive fresh, but slight dehydration may occur during transport. If your flowers arrive damaged or in poor condition, please contact us at (+65) 9023 2176 or sales@theflowerfactory.com.sg immediately with photos or videos. We’ll investigate and offer a prompt, reasonable solution.
How do I order?
You may order through our online website/grab/foodpanda. All flowers can be delivered instantly for $20 or from 6-10pm daily for $5. We also offer self-collection at our shop at 107 Joo Chiat Road for $15 off.
How many days in advance should I place my orders?
We recommend placing your order as early as possible to avoid last-minute rushes.
Will I receive an email to confirm my order?
Once your payment is confirmed, you’ll receive an automated email. Please check spam.
I made a mistake in my order. What should I do?
Please email message (+65) 9023 2176 as soon as possible with your order number so our sales team can amend it promptly.
Delivery
How much does delivery cost?
Standard same day delivery is available Monday – Sunday for $5; express deliveries cost $20.
What happens if the recipient is not there?
If no recipient or representative is present, our driver will contact the recipient or sender. If unreachable, the flowers will be left at the door or reception/front desk — at which point we cannot be held responsible for any loss or damage.
Re-delivery or re-direction requests incur an additional fee.